PRIVACY POLICY

This Privacy Policy describes how personal information of users is collected, used, stored, and protected through the official online portal developed for the FSTP (Faecal Sludge Treatment Plant) – Septic Tank Cleaning Service under the administrative supervision of the Block Development Officer, Ramnagar-I, Government of West Bengal.

This portal is intended to facilitate citizens in availing septic tank cleaning and sanitation services within the jurisdiction of Ramnagar-I Block through an authorized online service request and payment mechanism.

Information Collection

While accessing the services available through this portal, users may be required to provide certain personal and service-related information, including but not limited to:

• Name of the Applicant / Citizen
• Residential Address
• Contact Number
• Email Address
• Location of Service
• Service Request Details
• Booking Information
• Online Payment and Transaction Details

The information collected is used solely for the purpose of:

• Processing septic tank cleaning service requests
• Facilitating scheduling and execution of sanitation services
• Monitoring service delivery under the FSTP Project
• Administrative reporting and audit compliance
• Ensuring efficient grievance redressal

Use of Information

All personal information collected through this portal shall be used strictly for official administrative purposes related to implementation and monitoring of the FSTP Project.

The information may be utilized for:

• Verification of service requests
• Planning and deployment of cleaning services
• Communication regarding booking status
• Financial reconciliation of online transactions
• Monitoring and evaluation of sanitation services

Data Security

Appropriate technical and organizational measures have been implemented to ensure the security of personal and transactional data against:

• Unauthorized access
• Data loss or misuse
• Alteration or unauthorized disclosure

Data transmitted through this portal is protected using secure communication protocols to maintain confidentiality and integrity of user information.

Data Sharing

Personal information shall not be shared with any third party except:

• Authorized Government Departments
• Service implementation agencies associated with the FSTP Project
• Law enforcement authorities, if required under applicable legal provisions

Such sharing shall be done strictly for official purposes related to service delivery, monitoring, and compliance.

Data Retention

The personal and transactional data collected through this portal shall be retained for administrative, audit, and financial reconciliation purposes as per applicable Government norms and policies.

User Responsibility

Users are advised to ensure that the information provided by them during service booking is accurate and complete. The concerned authority shall not be responsible for any service delay or failure arising due to incorrect or incomplete information furnished by the user.

Policy Updates

This Privacy Policy may be updated or revised from time to time in accordance with Government rules and administrative requirements. Users are advised to review the policy periodically for any changes.

Disclaimer:

This portal is developed for facilitating septic tank cleaning services under the FSTP Project within Ramnagar-I Block. All service-related decisions shall be subject to verification and approval by the competent authority.